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Sellers Policy

Last updated: January 20th, 2026

1. Purpose of this Policy

This Sellers Policy (“Policy”) applies to all users who list and sell items through the Bottles EU online auction platform, operated by Bottles EU Lda, a company registered in Portugal. Registered Address: Praceta Fundo De Vila, N.º 50, 3.º Esq. K, São João da Madeira, Aveiro, Portugal VAT No.: 518 377 385 Seller Support Contacts:

PT Portuguese Line: +351 914 021 381
GB English Line: +1 973 975 6042
FR French Line: +33 6 88 90 74 26
Email: info@bottles.pt

By listing or submitting an item for auction, you agree to comply with this Policy, the Terms of Use, and all applicable laws and regulations.

2. Eligibility to Sell

Only users aged 18 years or older may sell on the platform.
Both private individuals and licensed businesses are eligible.
Bottles EU may request identity verification, ownership proof, or invoices at any time.
Failure to provide required documents may result in listing removal or account suspension.

3. Listing Approval & BX Review

All listings are reviewed by Bottles Specialists (BXs) before publication.

BXs may approve, reject, or request further details.
Approval is based on authenticity, legality, condition, and market suitability.
BX approval does not guarantee authenticity or value; the Seller remains responsible.
Bottles EU may decline any listing without justification.

4. Seller Responsibilities

By listing an item, the Seller guarantees that:

They are the legal owner of the item.
The item is authentic, lawful, and not counterfeit.
Descriptions and images are accurate and not misleading.
The item is properly packaged, shipped, and insured.
It complies with alcohol-trade laws in both origin and destination countries.

The Seller is fully liable for any fraud, misrepresentation, or violation of law.

5. Commission & Fees

Bottles EU charges a 9% commission on successful sales only.
No fees apply if the item does not sell.
Fees are automatically deducted from payouts.
The applicable commission is the one displayed when the auction is created.
Bottles EU reserves the right to adjust commission rates.

6. Shipping Rules

Once a sale is confirmed:

The Seller must ship within the deadline stated in the Seller

Dashboard.

All shipments must be secure, trackable, and insured.
Proper packaging is mandatory to prevent breakage.
Tracking details must be uploaded to the platform.

Failure to ship on time may result in order cancellation or penalties.

7. Payment Release

Payments are processed securely via Stripe (PSD2 compliant) once delivery is confirmed. Payment is released when:

1. The Buyer confirms receipt, or

2. Tracking confirms delivery and no dispute is raised within 48 hours, or

3. Three (3) days pass after confirmed delivery without Buyer response.

In case of dispute, payment remains on hold until resolution.

8. Mandate of Collection and Payment

Processing By listing an item for sale on the Bottles EU platform, the Seller expressly authorises Bottles EU Lda to collect and receive payments from Buyers in the Seller’s name and on the Seller’s behalf. The Seller acknowledges and agrees that Bottles EU may temporarily hold such funds, process payments through third-party payment service providers (including Stripe), deduct applicable commissions, fees, taxes, penalties, or chargeback costs in accordance with this Policy, and remit the remaining balance to the Seller by bank transfer or other approved payment method. The Seller further agrees that Bottles EU is entitled to withhold, suspend, or offset payments in the event of disputes, suspected fraud, policy violations, chargebacks, refunds, or legal or regulatory requirements. This authorisation remains valid for the duration of the Seller’s use of the platform and survives the completion or termination of individual transactions to the extent necessary to settle outstanding obligations.

9. Counterfeit, Misdescription & Fraud

If an item is:

Counterfeit or adulterated
Misdescribed or not shipped
Damaged through negligence
Illegally traded

Bottles EU may:

Cancel the transaction
Refund the Buyer
Withhold or deduct payment to the Seller
Charge the Seller for loss or return costs
Suspend or permanently ban the Seller
Report the matter to authorities

10. Seller Penalties

Violation Possible Consequences Failure to ship Commission loss, account suspension Counterfeit or illegal goods Permanent ban, withheld payout, legal action Misleading description Payment deduction, dispute ruling against Seller Abuse or fraud Account termination, legal referral Bottles EU reserves the right to withhold funds in cases of policy breach.

11. Taxes & Invoicing

Sellers are solely responsible for:

Declaring income, VAT, customs, and excise duties.
Complying with local and EU tax laws.

Bottles EU is not liable for any seller’s tax non-compliance.

12. Dispute Resolution

In case of conflict, Bottles EU mediates between Buyer and Seller based on:

Tracking data
Photo or video evidence
BX evaluation
Platform message history

Both parties agree to abide by Bottles EU’s decision and cooperate in good faith.

13. Platform Rights

Bottles EU may:

Remove listings or limit selling privileges
Request proof of ownership or authenticity
Suspend users for violations
Block accounts for fraud or misconduct

14. Data Protection

Seller data is processed according to the General Data Protection Regulation (GDPR – EU 2016/679) and used exclusively for:

Identity verification and KYC checks
Transaction, payout, and compliance processing
Communication and dispute resolution

Data is retained only as legally required. See our Privacy Policy for details.

15. Governing Law & Dispute Resolution

This Policy is governed by Portuguese law.
Sellers and Buyers may also use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

16. Amendments

Bottles EU may update this Policy at any time. Updates take effect upon publication. Continued use of the platform implies acceptance of the latest version.